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Citizen Engagement in fragile and conflict-affected situations: Really?
Citizen Engagement (CE) mechanisms are most effective when the operating environment is conducive. A well-informed citizenry, an enabling regulatory framework, such as freedom of association, access...
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Public Private Partnerships Transparency and Accountability: Where is my data?
Most development stakeholders agree on the need to foster more open and transparent Public Private Partnerships (PPPs) to ensure that PPP projects provide quality public goods and services to...
View ArticleCampaign Art: Disruptive technologies and development goals
People, Spaces, Deliberation bloggers present exceptional campaign art from all over the world. These examples are meant to inspire. Disruptive technologies are redefining the way of life. Everyone is...
View ArticleBetter information to improve service delivery: New evidence
Countries around the world have experimented with “school report cards”: providing parents with information about the quality of their school so that they can demand higher quality service for their...
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One-stop shops and the human face of public services
Graphic: Nicholas Nam/World Bank Delivering pension or disability services may sound mundane, but if you have seen the recent award-winning movie, I, Daniel Blake, it is anything but. As the film...
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Effective monitoring and evaluation practices for competitions and...
What’s the key ingredient for successful innovations? I often hear people answer creativity, collaboration, open mindset, leadership. For me, it is the ability to learn and adapt. But learning is...
View ArticleImproving public service delivery through local collective action
In the past two decades, development policy has aimed to involve communities in the development process by encouraging the active participation of communities in the design and implementation of...
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Citizens lead Sierra Leone’s path to quality service delivery
Community of Mapaki's Community Monitoring Group Members, Ward 112, Bombali District. Photo: World Bank When was the last time you participated in a community and worked together to reach a common...
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Service delivery to the poor: A labor of love or just another job?
When the going gets tough, do the tough need higher pay? Many public policies and nearly all international aid aim to improve the well-being of the poor. Front-line service providers may not embrace...
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Improving service delivery through citizen service centers
Photo: Nugroho Nurdikiawan Sunjoyo / World Bank The trope of a government office worker, discontent with their work, grumbling about paperwork and administrative tasks, is a cliché. An equally...
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